Delivery & Shipping Policy
Everything you need to know about how we get your order to your door.
1. Delivery Area
We currently deliver to addresses within South Africa only. Unfortunately, we do not ship internationally at this time.
For customers in Cape Town metro area, we may offer same-day or next-day delivery for orders placed before 12:00 PM (subject to stock availability). Contact our support team to confirm.
2. Delivery Fees
| Order Value | Delivery Fee |
|---|---|
| R1,200 or more | FREE delivery |
| Below R1,200 | R 119 flat rate |
Delivery fees include VAT.
3. Delivery Time Frames
| Product Type | Estimated Delivery Time |
|---|---|
| Routers & LTE devices | 3–7 business days |
| Smart home devices (CCTV, mesh WiFi) | 3–7 business days |
| SIM cards | 3–7 business days |
| Laptops & smartphones | 5–10 business days |
| Pre-ordered or made-to-order items | 7–14 business days |
Important: These are estimates, not guarantees. Delivery may be delayed due to:
- Supplier stock availability
- Courier delays
- Public holidays or weekends
- Incorrect or incomplete address information
- Force majeure events (load-shedding affecting couriers, extreme weather, etc.)
4. Order Processing Time
Orders are processed within 1–2 business days after payment confirmation. You will receive:
- Order confirmation email – immediately after placing your order
- Dispatch notification email – when your order is handed to the courier (includes tracking link where available)
5. Tracking Your Order
Where available, a tracking number will be provided in your dispatch notification email. You can track your parcel directly on the courier’s website.
If no tracking is available for your specific product, our support team can provide status updates via WhatsApp or email.
6. Undeliverable Packages
If a delivery fails because:
- The address provided is incorrect or incomplete
- No one is available to receive the parcel after 3 delivery attempts
- You refuse to accept the delivery
the package will be returned to Lebzology. You will be responsible for re-delivery fees (R119) before we reship your order.
7. Collection (Pick-Up Option)
Customers in Cape Town may choose to collect their order from our office by prior arrangement. Select “Local Pick-up” at checkout.
Collection address: [Your Physical Address]
Collection hours: By appointment only (Monday–Friday, 9am–4pm)
You will receive a notification when your order is ready for collection. Please bring your order confirmation email and ID.
8. Damaged or Lost in Transit
- Lost parcels: If your tracking shows “delivered” but you have not received the item, please contact us within 7 days. We will investigate with the courier.
- Damaged parcels: If your parcel arrives damaged, please:
- Take photos of the damaged packaging and product
- Do not discard the original packaging
- Contact us within 48 hours of delivery
We will arrange a replacement or refund as per our Returns Policy.
9. Incorrect Address
Please double-check your delivery address before completing your order. If you realise the address is incorrect, contact us immediately at shipping@lebzology.co.za. If the order has not yet been dispatched, we may be able to correct it. Once dispatched, address changes are not possible, and you may be liable for re-delivery fees.
10. Contact for Delivery Queries
Need Help With Your Delivery?
Our support team is ready to assist with any shipping questions.
Still have questions about delivery? Chat with us — we’ll get you sorted.
Frequently Asked Questions
1. What is a domain name?
A domain name is your website’s address on the internet (e.g., lebzology.co.za). It’s how people find you online. Every domain name is unique — no two websites can have the same domain name . Domain names exist to replace complex numerical IP addresses with easy-to-remember words .
2. What is the difference between domain registration and web hosting?
A domain name is your website’s address — it’s like a street address . Web hosting is the space where your website files and emails are stored — it’s like the physical building . You need both. The domain points visitors to your hosting so they can see your site. Registering a domain alone does not publish your site; you need hosting to make it live .
3. What types of domain extensions can I register?
We offer a wide selection of domain extensions including .co.za, .com, .net, .org, .info, and many others. In South Africa, businesses thrive using extensions like .co.za, which is often more relevant for local audiences than .com . We also offer country-code domains and newer TLDs like .shop, .tech, and .africa..
4. How do I check if my desired domain name is available?
You can use our domain checker tool on the website. Simply type in the domain name you want, select the extension, and we’ll show you if it’s available . If it’s taken, we’ll suggest alternatives or similar names.
5. What are the rules for domain names?
Yes! All our home fibre packages include a premium pre-configured Wi-Fi router delivered directly to your doorstep to ensure your whole household can connect instantly.
6. What happens if my domain expires?
The sequence that follows is strict and time‑limited:
Expiration date passes — your website and email stop working
Grace period (30 days) — you can still renew at the standard price
Redemption period (30 days) — the domain can still be restored, but at a significantly higher cost
Pending delete (5 days) — no recovery is possible
Deletion — the domain is released and anyone can register it
Enable auto‑renew to avoid losing your domain. If your domain is already expired, log into your account immediately. If you’re still in the grace period, renew at the standard rate .
7. Can I register a domain for multiple years?
Yes. Most domains can be registered for 1 to 10 years, depending on the extension . The price shown is per year. Multi‑year registrations are discounted where available and reduce the risk of accidental expiry.
8.Can I get a refund if I change my mind?
CNo. Domain name registrations are final and non‑refundable . Once a domain is registered, the registry does not offer refunds, and we cannot cancel or reverse the registration. Please double‑check your spelling before completing your purchase. If you made a clear typo, contact us within 48 hours and we’ll help correct it.
9. Do I own the domain once I buy it?
Yes. You are the legal registrant. You can sell it, transfer it, or point it anywhere. We simply manage the registration on your behalf. Important: We recommend registering under your business name, not an individual’s personal name. If the person who registered the domain leaves the company, recovering ownership can be difficult ..
10. What is WHOIS privacy protection?
WHOIS privacy hides your personal contact information (name, address, phone, email) from the public domain database . Without it, your details are publicly visible to anyone who looks up your domain, making you a target for spam, phishing attempts, and social engineering attacks . We include free WHOIS privacy protection with most of our domains
11. What is domain lock and why do I need it?
Domain lock (also called registrar lock) prevents your domain from being transferred to another registrar without your explicit authorization . Even if someone gains access to your account, the lock adds a verification step to any transfer request . It’s a critical security feature that protects your domain from being stolen.
12. Can I transfer my domain to another registrar later?
Yes. You can transfer your domain to any other registrar at any time. The process typically takes 1 to 10 days . We will provide you with the authorisation code (EPP code) and release the domain within 48 hours of your request. There is no fee to transfer out . However, ICANN regulations impose a 60‑day transfer lock after a new registration or transfer .
13. Do I need to verify my contact details?
Yes. ICANN (the internet governing body) requires domain registrants to verify their email address within 15 days of registration . We will send you a verification email. Failure to verify may result in your domain being suspended . You are also required to keep your contact information accurate and up to date ..
14. hat is an EPP code and when do I need it?
Once the physical line technician leaves your home, activation usually happens remotely within a few hours, though it can take up to 24 consecutive hours to provision fully.
15. What is the difference between .co.za and .com?
.co.za is South Africa’s country‑code top‑level domain (ccTLD). It signals to customers that your business is South African and often builds more trust locally . .com is the most recognised global extension . If your business is focused on South Africa, .co.za is often the better choice. If you’re targeting a global audience, .com may be more appropriate.
16. What happens to my domain if I cancel my hosting?
Nothing. Your domain and hosting are separate services . You can cancel your hosting at any time, and your domain will remain active until its renewal date. You can point your domain to any other hosting provider.