Help Centre
Find answers, troubleshooting guides, and everything you need to get the most from Lebzology.
Browse by Service
Business Fibre
Enterprise-grade fibre solutions for offices and commercial spaces.
5 articlesHome Fibre
High-speed fibre internet for homes and residential estates.
5 articlesLTE / 5G
Fast mobile broadband for areas without fibre infrastructure.
5 articlesWireless Connection
Fixed wireless access for reliable connectivity without cables.
4 articlesDomains
Domain registration, transfers, DNS management, and renewals.
4 articlesWeb & Email Hosting
Reliable hosting, business email, and server management.
5 articlesDevices & Equipment
Routers, antennas, access points, and hardware support.
4 articlesCybersecurity
Firewalls, threat protection, and network security solutions.
4 articlesBilling & Payments
Invoices, debit orders, payment methods, and account balances.
6 articlesTroubleshooting
Slow speeds, dropouts, router issues, and diagnostic steps.
8 articlesAccount & Profile
Password resets, profile updates, and account management.
5 articlesCoverage & Availability
Check if Lebzology is available in your area.
4 articlesPopular Articles
How do I set up my Lebzology router?
Step-by-step guide for first-time router configuration.
Why is my internet speed slower than expected?
Common causes and quick fixes for speed issues.
How do I change my payment method?
Update your debit order or switch to EFT.
What is included in my Business Fibre SLA?
Service level agreements, uptime guarantees, and support tiers.
Should I choose LTE or 5G?
Comparing speeds, coverage, and pricing for mobile broadband.
How do I register a new domain?
Search, register, and manage your domain names with Lebzology.
How do I set up business email hosting?
Configure professional email accounts on your domain.
What firewall protection does Lebzology offer?
Overview of network security and threat prevention features.
How does Wireless Connection installation work?
Site surveys, antenna placement, and line-of-sight requirements.
Which devices are compatible with Lebzology?
Router, modem, and equipment compatibility guide.
Still need help?
Our support team is available Monday to Friday, 08:00 – 17:00.
Home Fibre for South African Families
- Ultra-fast streaming, gaming, and working from home.
- Unlimited data packages — no limits, no surprises.
- Seamless installation with leading network providers.
Why Choose Lebzology Fibre?
The Widest Coverage
We partner with over 20 top network providers across South Africa to ensure you get the absolute best connection available at your exact address.
Truly Uncapped
No throttling, no shaping, and no hidden fair usage policies (FUP). Experience the internet the way it was meant to be—without limits.
Free Setup & Router
Sign up today and we will cover the expensive standard installation costs and include a premium Wi-Fi router to get your whole house connected.
Premium Support
Say goodbye to robotic call centers. Our dedicated local team provides rapid, personalized support whenever you need help keeping your network online.
Not sure if we cover your area? No problem. Chat with us — we’ll check and get you sorted.
Frequently Asked Questions
1. What is Lebzology Home Fibre?
It is a high-speed broadband internet connection delivered via fiber-optic cables straight into your home, offering far more stability and speed than traditional LTE or ADSL lines.
2. Are the data packages truly uncapped?
Yes. All our Home Fibre packages are 100% uncapped, unshaped, and have zero hidden fair usage limits. You can stream, download, and game as much as you like.
3. How long does the installation take?
Depending on the line infrastructure network in your area (like Vumatel or OpenServe), physical installation typically takes between 3 to 15 business days from order placement.
4. What does symmetric vs. asymmetric speed mean?
Symmetric lines mean your upload and download speeds are identical (e.g., 50/50Mbps). Asymmetric lines feature faster download speeds than upload speeds.
5. Do I get a free Wi-Fi router?
Yes! All our home fibre packages include a premium pre-configured Wi-Fi router delivered directly to your doorstep to ensure your whole household can connect instantly.
6. Are there any hidden costs?
None at all. The price you see on your chosen package is exactly what you pay per month. Any network-mandated installation fees are clearly marked transparently upfront.
7. How does the manual installation fee work?
For networks that require a fee (such as MTN or Link Africa), the amount will be manually invoiced straight from our end—no credit card gateway is needed during this signup process.
8. Can I upgrade or downgrade my package later?
Absolutely. You can request a speed change at any time. Upgrades take effect almost instantly, while downgrades generally take effect on the 1st of the following calendar month.
9. Am I locked into a long-term contract?
No, all our residential packages operate on a flexible month-to-month basis. We believe in keeping your business through great service rather than restrictive lock-ins.
10. What happens if I move houses?
Just let us know 30 days in advance. We will check coverage at your new address and shift your profile over seamlessly, ensuring minimal downtime during your move.
11. How do I accurately check coverage?
Simply click any “Apply Now” button to load our form. Input your address, and our backend system will verify exactly which lines run past your home boundary.
12. What is an FNO (Fibre Network Operator)?
An FNO owns the physical physical underground cables (e.g., Frogfoot, Octotel). We partner directly with them to manage data routing and customer support for your lines.
13. Can I use my own custom router?
Yes, you can configure your own routing equipment. However, we still supply our free optimized router if you require a plug-and-play setup straight out of the box.
14. How fast is activation after line installation?
Once the physical line technician leaves your home, activation usually happens remotely within a few hours, though it can take up to 24 consecutive hours to provision fully.
15. What channels do you provide for support?
We pride ourselves on responsive human support. You can reach our technical helpdesk directly through our live web chat panel or instantly via WhatsApp message lines.
16. How will I receive my bills?
Invoices are generated electronically and delivered straight to your email inbox monthly. Payment instructions for manual settlement or debit options will accompany it.