Lebzology Cloud Voice
Driven by Uncapped Customer Service, our Connectivity and Voice Solutions empower South African businesses, from innovative SMEs to industry-leading blue-chip organisations, to achieve seamless operations.
What is a Cloud-Based Voice Solution?
A Cloud-based voice solution is like a Virtual Phone System. Imagine your office phone system, but instead of being tied to a specific physical location or phone on a desk, it exists in the ‘cloud’ — services and storage available over the internet.
Cloud-Based Voice Solution
Lebzology’s cloud-based voice platform is designed to meet the needs of modern businesses. It uses the internet to make and receive phone calls, eliminating the need for traditional phone lines and expensive on-premise hardware.
- Seamless Number Portability — Keep your existing numbers
- Flexible Monthly Subscriptions — Month-to-month, no long-term contracts
- Free On-Net Calls between Lebzology Voice solutions
- Scalable from small teams to large enterprises
- Work from anywhere — home, office, or on the go
Key Features & Benefits
Lebzology’s cloud-based Voice Solution combines cutting-edge features to provide a significant step forward in business communication technology.
Cost-Effective
More affordable than traditional phone systems with lower setup and maintenance costs. No need for expensive on-site hardware.
Competitive Voice Rates
Enjoy some of the most competitive rates in the market without compromising on quality. Accessible to businesses of all sizes.
Flexibility & Mobility
Our Voice App enables users to make and receive calls from anywhere via the internet, using smartphones and various devices.
Advanced Call Management
Call forwarding, waiting, ring groups, voicemail-to-email, auto-attendant, and IVR systems with custom greetings.
Clear Voice Quality
Experience superior call quality thanks to our enhanced codecs and bandwidth management technology.
TMS & Reporting
Gain detailed insights into call patterns and costs with comprehensive call analytics for improved management.
Disaster Recovery
Cloud-based platforms ensure your business can operate from anywhere at any time. All you need is an internet connection.
Standard vs Shared Bundles
Standard bundles for individual users or shared bundles across multiple sites for complete spending control.
Why Choose Lebzology’s Voice Solution?
20+ years of voice expertise delivering reliable, personal, and expert service to South African businesses.
Industry Expertise
Our long-standing presence is a testament to our reliability and trust. We’ve grown and evolved with the industry.
Personal Attention
Every client deserves individual attention. Unlike larger vendors, every interaction is personal and meaningful.
Expert Support
Our skilled workforce is continuously trained on the latest voice communication technology for expert service.
Unparalleled Security & Reliability
Advanced protection and monitoring to keep your business communications safe and always available.
👤 Anomaly Detection Systems
Detect unusual call patterns, sudden spikes in volumes, calls to unusual destinations, or multiple failed login attempts that could indicate hacking.
📡 Proactive Monitoring
Our 24/7 NOC department stays ahead of issues with real-time proactive monitoring. We plan to inform you of a problem before you tell us.
🔄 Robust Redundancy
Multiple Tier 1 voice interconnects and geographically distributed data centres ensure uninterrupted service against local outages.
🔒 Regular Security Audits
We continuously scrutinise our systems to identify and fortify against potential vulnerabilities.
Optional Value-Add Services
Enhance your voice solution with these powerful add-ons tailored to your business needs.
SIP Trunk
A modern phone line for businesses that connects your on-premise PBX to the internet. More flexible than traditional PRI lines with better voice rates.
- Unlimited channels — we sell voice minutes, not channels
- No long-term contracts, flexible short-term commitment
- Sweat your asset — reduce call costs on existing systems
- Multiplatform solution — cloud + on-premise hybrid
- Competitive voice rates with number portability
Wholesale Voice Minutes
Bulk purchase of voice calling minutes at discounted rates based on volume. Perfect for call centres and service providers.
- Bulk purchasing power for lower rates
- Simplified management with one provider
- Quality & reliability with uninterrupted calls
- Anomaly detection for unusual call activities
- 24/7 NOC proactive monitoring
Call Recording
Capture audio of telephone conversations with specialised software. Recordings are categorised by date/time and stored on an accessible online portal.
- Compliance with legal requirements (financial, healthcare)
- Quality control and staff training improvement
- Dispute resolution with verifiable records
- Increased accountability and legal protection
- Valuable customer insights and cost-effective storage
Shared Voice Bundles
Designed for multiple users across multiple sites. One bundle shared across your organisation with complete spending control.
- Consolidated billing — one bill for the entire bundle
- Predictable costs with no unexpected spikes
- Ideal for businesses with significant communication needs
- Usage monitoring to stay within allocated minutes
- No commitment per site — share unused minutes
Lebzology Mobile Softphone App
Stay connected with only an internet connection. Make calls from anywhere, at any time.
Powerful Call Management
Easy setup with a user-friendly interface. Make calls, receive calls, transfer, conference, and record — all from your mobile device.
Receiving Calls
Never miss a business call
Making Calls
Dial out professionally
Transfers
Blind & attended transfer
Conference
Join & host meetings
Call Recording
Record on active calls
Hold & Resume
Professional call control
Ready to Upgrade Your Business Communications?
Tell us about your requirements and our team will prepare a custom quote within 24 hours. No commitment required.
Frequently Asked Questions
1. What is a domain name?
A domain name is your website’s address on the internet (e.g., lebzology.co.za). It’s how people find you online. Every domain name is unique — no two websites can have the same domain name . Domain names exist to replace complex numerical IP addresses with easy-to-remember words .
2. What is the difference between domain registration and web hosting?
A domain name is your website’s address — it’s like a street address . Web hosting is the space where your website files and emails are stored — it’s like the physical building . You need both. The domain points visitors to your hosting so they can see your site. Registering a domain alone does not publish your site; you need hosting to make it live .
3. What types of domain extensions can I register?
We offer a wide selection of domain extensions including .co.za, .com, .net, .org, .info, and many others. In South Africa, businesses thrive using extensions like .co.za, which is often more relevant for local audiences than .com . We also offer country-code domains and newer TLDs like .shop, .tech, and .africa..
4. How do I check if my desired domain name is available?
You can use our domain checker tool on the website. Simply type in the domain name you want, select the extension, and we’ll show you if it’s available . If it’s taken, we’ll suggest alternatives or similar names.
5. What are the rules for domain names?
Yes! All our home fibre packages include a premium pre-configured Wi-Fi router delivered directly to your doorstep to ensure your whole household can connect instantly.
6. What happens if my domain expires?
The sequence that follows is strict and time‑limited:
Expiration date passes — your website and email stop working
Grace period (30 days) — you can still renew at the standard price
Redemption period (30 days) — the domain can still be restored, but at a significantly higher cost
Pending delete (5 days) — no recovery is possible
Deletion — the domain is released and anyone can register it
Enable auto‑renew to avoid losing your domain. If your domain is already expired, log into your account immediately. If you’re still in the grace period, renew at the standard rate .
7. Can I register a domain for multiple years?
Yes. Most domains can be registered for 1 to 10 years, depending on the extension . The price shown is per year. Multi‑year registrations are discounted where available and reduce the risk of accidental expiry.
8.Can I get a refund if I change my mind?
CNo. Domain name registrations are final and non‑refundable . Once a domain is registered, the registry does not offer refunds, and we cannot cancel or reverse the registration. Please double‑check your spelling before completing your purchase. If you made a clear typo, contact us within 48 hours and we’ll help correct it.
9. Do I own the domain once I buy it?
Yes. You are the legal registrant. You can sell it, transfer it, or point it anywhere. We simply manage the registration on your behalf. Important: We recommend registering under your business name, not an individual’s personal name. If the person who registered the domain leaves the company, recovering ownership can be difficult ..
10. What is WHOIS privacy protection?
WHOIS privacy hides your personal contact information (name, address, phone, email) from the public domain database . Without it, your details are publicly visible to anyone who looks up your domain, making you a target for spam, phishing attempts, and social engineering attacks . We include free WHOIS privacy protection with most of our domains
11. What is domain lock and why do I need it?
Domain lock (also called registrar lock) prevents your domain from being transferred to another registrar without your explicit authorization . Even if someone gains access to your account, the lock adds a verification step to any transfer request . It’s a critical security feature that protects your domain from being stolen.
12. Can I transfer my domain to another registrar later?
Yes. You can transfer your domain to any other registrar at any time. The process typically takes 1 to 10 days . We will provide you with the authorisation code (EPP code) and release the domain within 48 hours of your request. There is no fee to transfer out . However, ICANN regulations impose a 60‑day transfer lock after a new registration or transfer .
13. Do I need to verify my contact details?
Yes. ICANN (the internet governing body) requires domain registrants to verify their email address within 15 days of registration . We will send you a verification email. Failure to verify may result in your domain being suspended . You are also required to keep your contact information accurate and up to date ..
14. hat is an EPP code and when do I need it?
Once the physical line technician leaves your home, activation usually happens remotely within a few hours, though it can take up to 24 consecutive hours to provision fully.
15. What is the difference between .co.za and .com?
.co.za is South Africa’s country‑code top‑level domain (ccTLD). It signals to customers that your business is South African and often builds more trust locally . .com is the most recognised global extension . If your business is focused on South Africa, .co.za is often the better choice. If you’re targeting a global audience, .com may be more appropriate.
16. What happens to my domain if I cancel my hosting?
Nothing. Your domain and hosting are separate services . You can cancel your hosting at any time, and your domain will remain active until its renewal date. You can point your domain to any other hosting provider.